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Major telecoms providers Virgin Media and O2 announce plan to merge
The popular telecoms providers Virgin Media and O2 have announced plans to merge. Virgin Media is one of the UK’s biggest broadband providers, while O2 is best known for its popular mobile phone...
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Broadband customers face price rises during lockdown: what to do if you can’t...
Price rises are never welcome, but for broadband customers it’s common to face increases – some as large as 80% – when your fixed-term contract ends. Typically this is the time to either haggle or...
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Why you still need sun cream this summer
The UK isn’t exactly best known for idyllic warm weather, but it’s still sunny enough for you to need sun cream regularly over the summer months – especially when those hot spells hit. Sun cream is...
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Mobile providers to be banned from selling locked phones
Mobile phone providers won’t be allowed to sell phones locked to their network from December 2021, telecoms regulator Ofcom has announced. While many phones are already sold unlocked, allowing their...
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Out-of-contract mobile customers could be overpaying by almost £100 a year
Which? is urging mobile phone users to take action when their contract comes to an end, as our latest research reveals those who push for a better deal could save up to £96 a year. We surveyed more...
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Changes to broadband switching could make the process even easier
Switching broadband provider could become even easier after proposals from Ofcom, the telecoms regulator, to introduce a ‘one touch’ process that means you’ll only have to contact your new provider,...
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Plans for faster broadband aim to improve connections around the UK
The UK government has revealed the first areas to benefit from its broadband upgrade plan. Homes and businesses in nine areas currently suffering from subpar broadband speeds will be given access to...
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Best and worst UK mobile networks revealed for 2021
Our latest survey has found that the UK’s biggest mobile providers fell short of consumers’ expectations during the pandemic, with each of them being outperformed by smaller rivals that piggyback on...
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BT to offer half price fibre broadband to households on benefits
BT, the UK’s biggest broadband provider, has announced it will offer new social tariffs for its fibre broadband. BT’s Home Essentials packages will be available to people on Universal Credit and...
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Telecoms regulator calls on providers to improve customer service
Broadband, landline and mobile phone providers need to do more to tackle customer service problems, Ofcom, the telecoms regulator, has said. In a report discussing fairness commitments made by...
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5 reasons you’re wrong about switching broadband provider
When we surveyed more than 4,000 broadband customers, half told us they were unlikely to switch broadband provider in future and 44% said they had never switched provider. But only a third those who...
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6 in 10 consumers not yet aware of gigabit-capable broadband
The UK’s ability to capitalise on the roll-out of next-generation gigabit broadband is at risk because too few consumers are aware of the technology and its benefits, according to a new report from the...
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How to know it’s time to leave your broadband provider
Broadband has become an essential utility, yet our broadband satisfaction survey has shown that many customers simply aren’t happy with the service they receive. But many people who expressed...
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How to fix the most common TV and broadband problems
Our research into the UK’s biggest TV and broadband providers has found that nearly two thirds of customers had experienced at least one problem with their service in the past year, with slow broadband...
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Four reasons why you should switch TV & Broadband provider
When we surveyed more than 3,000 TV and broadband customers, more than half told us they had always been with the same provider – and this wasn’t only limited to new customers, it was also true of...
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Made to last? Popular jeans put to the test
There’s no denying our devotion to denim. In fact, it’s estimated that half of the world’s population are wearing it at any given moment. Jeans are a truly timeless fashion choice, but its not just...
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Virgin Media and Three named worst for complaints by Ofcom
Virgin Media and Three have been named as the worst providers for customer service by the telecoms regulator Ofcom, in its latest report on complaints in the telecoms sector covering January to March...
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The four key reasons people leave their TV and broadband provider
Our survey of over 3,000 TV and broadband customers showed that many of us are sticking with a provider despite not being particularly satisfied with the service we’re receiving. More than half of...
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Switch broadband provider and save up to £143 per year
Our latest analysis shows that switching broadband provider could save customers of the UK’s four biggest broadband providers as much as £143 per year. In a survey of more than 4,000 broadband...
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Switching broadband provider is set to become even easier
Switching broadband provider is set to become even easier now the telecoms regulator has announced plans to introduce a ‘One Touch Switch’ process in early 2023. Ofcom says the change will mean all...
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Six things to look out for when you sign a new broadband contract
Given broadband has become such an essential, each time you sign a new contract you want to make sure it’s worth your money. But the best broadband deal isn’t as simple as finding the cheapest tariff....
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What is Sky Broadband Boost and should I get it?
If you’re working from home and want to make sure your broadband is reliable, a package like Sky Broadband Boost might seem like an appealing prospect. This £5 per month add-on is available with all of...
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Why it’s time to switch away from the ‘Big Four’ broadband providers
Together, the UK’s four biggest broadband providers – BT, Sky, TalkTalk and Virgin Media – supply more than 20 million households. Their customers often stick with them for long periods – and many have...
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Virgin Media announces new broadband and TV price rises: what are your options?
Virgin Media has announced that its TV and broadband prices are set to rise, with customers paying an additional £56 a year on average. While the majority of Virgin Media’s broadband, TV and home...
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Broadband annual price rises: which providers will hike costs the most in 2022?
Millions of households are facing higher broadband bills, courtesy of annual price rises introduced by several of the UK’s major providers. Some providers apply price rises on an ad hoc basis – Virgin...
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Out of contract? Save up to £200 on mobile, broadband or TV packages
As the cost of living soars and monthly bills with some providers are set to rise, our latest research shows that customers who haggle with their broadband, TV or mobile provider can save nearly £130 a...
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Shell Energy Broadband, TalkTalk and ID Mobile named worst telecoms providers
Shell Energy Broadband, TalkTalk and ID Mobile have been named the worst providers for customer service by telecoms regulator Ofcom, in its latest report on complaints in the telecoms sector covering...
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Sky announces new broadband and TV price rises: are you affected?
Sky has said it will raise broadband and pay TV prices on some of its TV packages from April 1 2022. Landline customers will also see their bills rise from the beginning of May. Sky says the average...
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Best and worst broadband providers for 2022 – big names come up short
Our latest customer satisfaction survey shows that at a time when the increased cost of living and rising inflation is hitting consumers hard, some of the big broadband providers have been letting down...
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Slow speeds and drop outs: the most common broadband complaints revealed
Half of broadband customers have experienced problems with their connection in the past year, according to the latest Which? broadband satisfaction survey. The results of a survey of nearly 4,000...
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